No reinstatement guarantee
30-day abandonment closes the case without refund
False or misleading documents close the case without refund
The fee becomes 6-month non-cash Service In Sync credit
Your payment method may be saved to your billing profile

Effective Date: March 29, 2026

These Google Business Profile Suspension Recovery Service Terms are supplemental to the main Service In Sync Terms of Service you already agreed to when creating and using your account. By purchasing, using, or submitting information for this recovery service, you agree to these additional terms. If there is any conflict between these terms and the main Service In Sync Terms of Service, these terms control only with respect to this specific recovery service. All other matters remain governed by the main Service In Sync Terms of Service.

1. What this service is

This is a limited case review, preparation, intake, and recovery support service for one suspended Google Business Profile case. Depending on the case, the service may include eligibility screening, case review, issue spotting, intake collection, document organization, next-step preparation, submission support, follow-up support, and related communications.

This service is not legal advice, tax advice, compliance advice, or a guarantee of reinstatement. We are not Google and are not affiliated with Google.

2. No guarantee of reinstatement or timing

Google alone decides eligibility, suspension, appeal status, reinstatement, visibility, and account access.
We do not guarantee reinstatement, approval, ranking, visibility, calls, leads, or revenue.
We do not guarantee any timeline, turnaround time, or response time from Google or any third party.
Any example, screenshot, prior success, or approval shown on the site is illustrative only and is not a promise that your case will resolve the same way.

3. One fee covers one case only

Unless we expressly agree otherwise in writing, the fee covers one case for one business and one Google Business Profile only. A new fee may be required for a separate profile, separate location, separate Google account issue, re-suspension, re-verification issue, later restriction, duplicate profile issue, or any materially different case.

4. Your responsibilities

You must provide truthful, complete, current, and non-misleading information.
You must be the owner of the business or fully authorized to act on its behalf.
You must provide all requested screenshots, answers, records, and supporting items we ask for.
You must follow our instructions while the case is open, including not making unapproved profile changes that may hurt the case.
You must not create duplicate profiles or take other actions that make the case harder while we are actively working it, unless we tell you to do so in writing.

5. Requested items and 30-day abandonment rule

If we request information, documents, screenshots, confirmations, or completion of the unsuspension wizard, you must provide them within the timeframe we request.

If you do not provide requested items, do not complete the wizard, or otherwise stop responding for 30 calendar days after our request, we may consider the case abandoned.

If the case is deemed abandoned:

we may close the case without further work,
we will have no obligation to continue the service,
the fee will not be refundable,
the fee and any case status will not be transferable to another person, business, or case.

6. Missing or incomplete items

If you do not provide the items we request, do not provide them on time, or provide incomplete or inconsistent materials, we are not responsible for any delay, denial, non-response, failed review, or inability to obtain reinstatement. We are not responsible for the outcome in any event, and this includes cases where the result is negatively affected by your failure to provide what we requested.

7. False, edited, borrowed, or misleading materials

Sending false, forged, edited, manipulated, borrowed, rented, stolen, or misleading documents, screenshots, photos, business details, addresses, websites, phone records, utility records, or other materials will result in immediate case closure.

The case will be closed without refund.
We may refuse any further work on the case.
The fee will not be refundable or transferable.
We may preserve records of the issue for fraud prevention, compliance, billing, and dispute defense.

8. Cases we may refuse, pause, or close

We may refuse, pause, or close a case at any time if we reasonably believe:

the business is fake, deceptive, abusive, ineligible, or unlawful,
the case involves lead-gen spam, a prohibited address setup, or a misleading storefront or service area setup,
you are not authorized to act for the business,
the case is blocked by a pending appeal, restricted Google account, or similar issue outside our control,
you fail to cooperate, fail to respond, or fail to provide requested items,
you submit false or misleading materials,
you engage in abusive conduct, threats, fraud, or chargebacks.

9. Re-suspensions, later restrictions, and post-approval issues

If a profile is reinstated, approved, restored, or otherwise returns, any later suspension, re-suspension, re-disable, restriction, re-verification request, or post-approval issue is treated as a new matter unless we expressly agree otherwise in writing.

This includes cases where a profile is approved and then suspended again shortly after. We are not responsible for re-suspensions, later restrictions, ranking loss, visibility issues, missing features, review issues, or other post-approval issues, whether caused by Google, later profile edits, account trust issues, duplicate listings, or any other factor.

10. Payment terms

The recovery fee is charged per accepted case.
The fee is earned as we perform review, intake, preparation, case analysis, communications, and related work.
Except where required by law, the fee is non-refundable once the case is accepted and work begins.
No refund is due because Google denies, delays, ignores, restricts, or otherwise does not approve the case.

11. Saved payment method

The card or other payment method you use to purchase this service may be saved to your Service In Sync billing profile, consistent with the main Service In Sync Terms of Service and your payment processor's workflow. By paying, you authorize us and our payment processor to store and associate that payment method with your Service In Sync billing profile for future authorized charges.

12. Service In Sync account credit

Payment for this service creates a Service In Sync account credit in the amount of the fee paid, subject to the following rules:

The credit is valid for 6 months from the payment date.
The credit is non-refundable, non-transferable, and has no cash value.
The credit may only be used for eligible Service In Sync software fees billed directly by us.
The credit may be excluded from certain add-ons, onboarding packages, managed services, premium features, custom work, or one-time fees unless we expressly allow it.
The credit cannot be combined with other offers, promotions, discounts, or credits unless we expressly allow it.
The credit cannot be used for third-party pass-through costs or payments, including but not limited to Google Ads spend, Google charges, Twilio charges, SMS charges, Stripe or card-processing fees, taxes, domains, hosting, or similar third-party expenses.
Unused credit expires automatically at the end of the 6-month period.

13. No affiliation with Google or third-party reviewers

We are not Google and are not affiliated with Google. Any use of outside reviewers, support channels, community channels, contractors, or third parties does not create any guarantee of outcome. Product experts, community members, and reviewers are not our agents and are not under our control.

14. Sharing of case materials

To provide the service, we may prepare, transmit, upload, submit, or share selected case materials, including documents, screenshots, forms, and summaries, with Google, our staff, contractors, vendors, support channels, or other third parties we reasonably believe may assist with the case.

You are responsible for redacting sensitive information before submission unless we expressly agree in writing to do so for you. We are not responsible for access, copying, republication, retention, or misuse by third-party systems, recipients, or platforms once materials leave our direct control.

15. Limitation of liability

To the fullest extent permitted by law and in addition to the limitations already contained in the main Service In Sync Terms of Service:

we are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages,
we are not liable for lost profits, lost revenue, lost leads, lost bookings, lost visibility, lost ranking, lost reviews, lost goodwill, reputational harm, or business interruption,
we are not liable for any Google decision, delay, denial, system issue, policy change, or third-party action,
our total liability for this service will not exceed the amount you actually paid for this specific case.

16. Incorporation of main Terms of Service

Your use of this service remains subject to the Service In Sync Terms of Service, including but not limited to provisions covering account ownership, billing, payment failures, saved payment methods, data retention, limitation of liability, indemnification, governing law, venue, dispute resolution, class action waiver, and other general terms.

17. Final acknowledgment

By clicking I understand, submitting a case, or paying for this service, you acknowledge that:

Google makes the final decision,
reinstatement is not guaranteed,
you must provide truthful and timely materials,
your case may be closed without refund if you fail to provide requested items within 30 days, abandon the process, or submit false or misleading materials,
your payment method may be saved to your Service In Sync billing profile,
the account credit is valid for 6 months, non-transferable, has no cash value, and may only be used subject to the limits above.

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